Posts Tagged 'visitor feedback'

We’re glad you asked!

Welcome to the first post in our new “We’re Glad You Asked” category of Waterlog. Like many tourist attractions, we field a ton of questions from visitors. Visitor feedback is important to us and we do our best to answer each and every question that comes our way. For this reason, we have decided to share answers to interesting or frequently asked questions on our blog so they can be discussed with all of our fans and followers!

First up is the ever-popular question, why aren’t strollers allowed at the National Aquarium?

An expert traveler who goes by the name of “travel mommy” recently posted a letter on her blog about strollers that caught our eye, and mentioned that

the stroller is a mother’s secret weapon. It can turn any cranky child into a sleeping angel. It can convert the most anxious of babies into a calm and quiet infant. It is a magical tool of parenting—one of the reasons that we all own one!”

We take pride in knowing that the National Aquarium is a family venue, and we really do understand that strollers are an important part of family travel. So why would we ban strollers from our buildings? The answer is quite simple. The design of our buildings does not allow for strollers, and allowing them would cause major safety concerns.

If you’ve been to the Aquarium, you know that our buildings are filled with people movers and escalators. The layout of the main Aquarium building is a walking tour with movers at the end of each level to take people to the next floor. Most strollers are too large to even fit on the movers and escalators. And even if they did fit, having strollers and people in the galleries would cause major traffic flow and safety concerns.

Our number one priority is visitor safety, and our number two priority is making sure visitors enjoy their experience at the Aquarium. Our solution? If you do bring a stroller, Aquarium staff will store it for you and provide a backpack or frontpack child-carrier. The higher vantage point will also provide your children with a better view of many exhibits.

This may not be an ideal solution for all of the parents out there, but it is the only way for us to create a safe and enjoyable experience for all who visit the National Aquarium.

Have an interesting question or concern? Please e-mail us at feedback@aqua.org and maybe your question will be answered here!


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